Cancellations and Refunds

Cancellation and Refunds Policy

Thank you for shopping with Arura Foods! We aim to provide a smooth and transparent experience for all our valued customers. Please read our cancellation and refunds policy below.

Order Cancellation

• Orders can be cancelled free of charge before they are shipped.

• If you wish to cancel your order, please contact us as soon as possible with your order number and details.

• Orders that have already been shipped cannot be cancelled.

Refunds

• If your order is cancelled before shipping, you will receive a full refund to your original payment method within 5–7 business days.

• If your product arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. We will arrange a replacement or a refund after inspecting the returned item.

• Refunds will be processed after we receive and verify the condition of the returned product.

Non-Refundable Items

• Opened, used, or tampered food products are not eligible for refund except in cases of product defect or damage.

• Shipping charges are non-refundable unless the return is due to our mistake.

How to Request a Cancellation or Refund

Please contact our support team at:
Phone: +91 90477 36793
Email: info@arurafoods.com

Share your order number, reason for cancellation or refund, and supporting details or photos if applicable.

Note:
We reserve the right to update or revise our cancellation and refunds policy at any time. For any questions or clarification, please reach out to us—we’re here to help!